Residents meeting 6 July 2020

Present at meeting

Residents: Sonia, Avril, Libby, Jean P, Beryl, Jean M, Mary, Alice, Gwen, Edna, Margaret, Ruby, Julian, Chris L, Hilda, Tom

Staff Present at meeting

Vaiva, Sara, Barbara, Lucy, Aurelija. Meeting Led by Gen, Home Manager.

Gen opened the meeting by welcoming everybody to the Meeting.

Gen discussed the closure of the home and how well everyone is coping with it. There is a positive increase on ideas from residents and staff and better engagement with activities by residents and one to one time with staff. We are incredibly happy to see so many foot spa’s being done and singing in the home. Quizzes and baking are the most popular activities and most attended. Colouring and painting also enjoyed by a lot of residents. A big thank you to staff and residents for keeping so positive and enthusiastic.

Infection control and cleaning

Gen was very pleased to say that extra measures have been taken in cleaning and ensuring all surfaces, frames, furniture etc are cleaned continually, temperature checks of staff and residents are being done every day, staff are wearing masks so as to stop us bringing anything in from outside. Hand hygiene during this lockdown has been much improved and staff are encouraging and helping residents with this and it is remarkably effective in stopping the spread of the virus. We must also be aware that Oral hygiene is very important both morning and night as this virus does affect the respiratory system so we need to be very careful, staff to ensure that residents are able to do this efficiently and give assistance where needed.

Contacting our loved ones and friends

We have been staying in touch with our loved ones by letter writing, phone calls, video calls and waving through the windows.

WE ARE NOW ABLE TO ACCEPT VISITS FROM FAMILY AND FRIENDS OF OUR RESIDENTS ON OUR PATIO AREA WEATHER PERMITTING. WE WILL HAVE AN APPOINTMENT SYSTEM IN PLACE FROM MONDAY TO FRIDAY AT 11AM, 12PM, 2PM AND 3PM.

FAMILIES NEED TO TELEPHONE THE OFFICE ON 01568 613877 IN ADVANCE TO BOOK A SLOT.

RESIDENTS ARRANGING THEIR OWN VISITS NEED TO COME TO STAFF OFFICE AND BOOK THEM WITH A TEAM LEADER.

WE ARE ONLY ALLOWING ONE FAMILY OR FRIEND TO VISIT ONE RESIDENT AT ANY ONE TIME.

ON ARRIVAL YOUR VISITOR WILL BE ASKED TO COMPLETE A COVID -19 CHECK FORM AND SIGN IN AGREEMENT.

YOUR VISITORS AND YOURSELVES WILL BE ASKED TO WEAR A MASK AT ALL TIMES DURING THE VISIT AND COMPLY WITH THE 2 METRE SOCIAL DISTANCE RULE.

THERE IS TO BE NO CONTACT WITH THE PERSON VISITING.

A MEMBER OF STAFF WILL REMAIN WITH OUR RESIDENT WHERE NECESSARY TO HELP AND SUPPORT IN THE VISIT.

THE AREA WILL BE CLEANED BEFORE EVERY VISIT AND AFTER EVERY VISIT WITH ANTIBACTERIAL SPRAYS.

THIS IS TO ENSURE EVERYONE’S SAFETY IN THESE MOST DIFFICULT TIMES.

Shopping

We do have plenty of stock of oral hygiene products, glasses wipes and hearing aid batteries if residents need them. If you need any other shopping you can either do it on line where possible, ask a relative or friend to get it and drop it off or speak to a staff member and we can organise to get it for you.

Meals

Gen asked residents what they thought of the meals presently and if they were still enjoying them. Responses were incredibly positive saying that meals were much better than before, and they loved the fish pie and puddings. Meals have been lovely and hot as well. Suggested it would be nice to have a ploughman’s and soup sometimes. Gen also said that breakfast was working much better with having two staff in the kitchen and was much less rushed and residents were up earlier and having more fruit and berries with breakfast.

Projects in the Home

Gen said she has been working on a few different projects within the home to improve and excel in Quality of Care, one of which was Oral health and hearing aid/hearing impairment. Our two amazing team leaders Aurelija and Harriet are in charge and ensuring that residents are receiving the best care with regards to oral health and hearing.

A massive thanks to Marius on completing our lounge area and it is a beautiful space to relax. It is very welcomed by residents and staff due to so many opportunities to engage with online activities, ability to listen to old time music, singalongs, as well as watching films and doing exercises. Enabling us to have some fun and stay active in mind and body.

Good News!!!

Hairdresser Janet is coming back on 8th of July, with full PPE and RA in place to ensure safety. A big round of applause!

Margaret thanked to Ruby for knitting so many blankets, as an appreciation Vaiva has knitted a beautiful handbag to thank Ruby for an amazing time together at Knickers Knitters Group.

Gen closed the meeting by thanking everyone for coming and expressing that if anyone had any concerns or worries about anything within the home that they can talk to herself or her deputy Ilza at any time or address it with a member of staff. There are comment slips available with envelopes by the notice board to write in a private and confidential way.

NEXT RESIDENTS MEETING TO BE HELD IN THE GALLERY OF HAPPINESS ON WEDNESDAY 26th AUGUST AT 2PM.

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